Stretton Wellness respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit the DNA website, contact us or purchase from us.
We handle personal information in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.
INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information including:
Your name
Email address
Phone number
Billing and delivery address
Order and purchase information
Payment related information
Communications you send to us
Information provided through our contact forms
Information about how you use and interact with our website
We only collect information that is reasonably necessary for our business activities and the services we provide.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
Process and fulfil your orders
Arrange payment and delivery
Communicate with you about your order
Respond to questions or requests
Provide customer service
Manage returns and refunds
Maintain and improve our website and customer experience
Prevent or investigate fraudulent or unauthorised activity
Meet our legal and regulatory obligations
Send marketing communications where you have agreed to receive them
MARKETING COMMUNICATIONS
If you choose to receive news, product information or marketing communications from Stretton Wellness, we may contact you using the details you have provided.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
Unsubscribing from marketing does not prevent us from contacting you where necessary regarding an order or customer service matter.
PAYMENT INFORMATION
Payments made through our website are processed using the payment services available through our ecommerce platform.
Stretton Wellness does not intentionally store complete credit or debit card details on its own systems where those payments are processed securely by a third party payment provider.
COOKIES AND WEBSITE INFORMATION
Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the site, measure website performance and support relevant marketing activities.
You can manage cookies through your browser settings. Disabling some cookies may affect the way parts of the website operate.
SHARING YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business and fulfil your order. These may include ecommerce, payment, delivery, website hosting, technology, analytics and marketing service providers.
We may also disclose information where required by law or where reasonably necessary to protect our legal rights or prevent fraudulent or unlawful activity.
Where service providers process information on our behalf, they are expected to handle that information appropriately and only for the purposes for which it has been provided.
STORAGE AND SECURITY
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.
Some technology or service providers used by our website may process or store information outside New Zealand. Where this occurs, information may be subject to the laws of the country in which it is processed or stored.
HOW LONG WE KEEP INFORMATION
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and business requirements.
ACCESSING OR CORRECTING YOUR INFORMATION
You can ask us to provide access to personal information we hold about you or request that incorrect information be corrected.
Please contact us using the details below.
We may need to verify your identity before responding to a request involving personal information.
PRIVACY CONCERNS
If you have a question or concern about how Stretton Wellness has handled your personal information, please contact us so we can investigate and respond.
You also have the right to make a complaint to the New Zealand Office of the Privacy Commissioner.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or legal obligations.
The current version will be available on this website.
CONTACT
Stretton Wellness
2 Marshall Street
Morrinsville 3300
Waikato
New Zealand
Phone: 07 889 4053
Email: info@dailynutrient.co.nz